Brian A. Wilson

Food and Beverage Manager @Grand Falls Casino & Golf Resort®

Larchwood, IA, US

Responsible for ensuring the highest level of member service by overseeing all aspects of service and service staff during operating hours.• Manages service aspects in all food and beverage assigned areas and events• Hires, manages and trains staff in all technical and non-technical aspects of their role including Resortstandards of quality and service• Communicates with service and kitchen staff regarding reservations and/or special events• Conducts weekly Department meetings• Evaluates and supervises performance and carries out disciplinary action as needed• Make rounds of all food and beverage outlets to ensure member/guest needs are met• Responsible for employee relation issues and reviews incidents with Human Resource Manager• Completes and administers employee performance appraisals• Acts as the Manager on Duty (MOD) when all other management staff has departed for the evening and supervises any remaining staff in the Resort. • Controls costs of all food and beverage outlets by assisting management, as requested, in purchasing,maintaining effective profit and loss controls and monitoring labor costs following demand patterns, budget and local labor laws• Protects Resort, members and guests by training staff in and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests• Maintain consistency of service by being aware of and prepared for all course events, large parties andreservations that may affect food and beverage service operations• Ensures a pleasant dining experience in all outlets by collaborating with Executive Chef in the creation of menus and menu pricing as requested• Communicates and teams well with other departments (i.e. Banquets, Golf, Tennis, Kitchen, etc.) ensuring appropriate staff levels for all events and ensuring assigned responsibilities are carried out.

Burke High School

Diploma

University of South Dakota

Business Administration and Management, General