Bria Jones

About Bria Jones

I am a versatile Customer Marketing professional with extensive experience in designing and scaling customer advocacy programs, fostering strategic relationships, and driving customer engagement in SaaS and B2B environments. Skilled at leveraging technology and data to amplify customer voices, streamline operations, and deliver measurable business impact. Proven ability to thrive in agile, fast-paced environments while collaborating across teams to achieve organizational goals.My journey began in retail, where I thrived as a Store Manager, leading high-profile teams and mastering business acumen, sales forecasting, and visual merchandising. With a decade of retail experience—six years in leadership—I honed a deep understanding of customer-centric service and operational excellence. Managing a team of 20+ in a bustling retail environment sharpened my ability to deliver results, a skill I now leverage in the software and tech industry.I have successfully designed and executed reference programs that turn satisfied customers into brand advocates, driving measurable increases in engagement and loyalty. My approach to customer advocacy programs is grounded in creating authentic connections that not only retain customers but also encourage them to champion the brand.Additionally, I am a proud member of Sigma Tau Delta: International English Honor Society, reflecting my commitment to excellence and continuous learning.

Experience

1. Customer Advocacy Marketing Manager

   Redwood Software

   May 2025 — Present

Skills

• Management
• Team Building
• Marketing
• Sales Management
• Sales
• Operations Management
• Time Management
• Performance Management
• Leadership
• Payroll
• Merchandising
• Customer Satisfaction
• Training
• Teamwork
• Team Management
• Strategic Planning
• Employee Relations
• Customer Experience
• Sales Operations
• Interviews
• Customer Service
• Talent Acquisition
• Social Media
• Recruiting
• Inventory Management
• Retail