Brandon F.

About Brandon F.

I\'m Brandon Fletcher—an operations-minded, people-centered leader committed to turning strategy into scalable action and empowering teams to do their best work. With deep experience across Sales Strategy, Enablement, and Business Operations, I’ve led global and local teams at Microsoft through complex transformations that drive both performance and purpose.I specialize in bringing structure to ambiguity, clarity to complexity, and momentum to execution. Whether orchestrating global sales planning, driving territory and quota alignment, or landing new tools to enable our sellers, my focus remains the same: build systems that work and empower people to thrive within them.My leadership philosophy is grounded in customer-centricity, operational excellence, and empathy. I believe success comes from enabling others—by creating high-trust environments, investing in capability-building, and aligning execution with strategy. It’s this mindset that’s helped me consistently deliver business outcomes while also nurturing high-performing, resilient teams.I’m proud to represent a company that values innovation, growth mindset, and accountability—and even more proud to play a role in bringing those values to life through our day-to-day execution.Let’s connect if you’re passionate about transforming operations, elevating people, or building what\'s next in the world of sales enablement.

Experience

1. Managing Director of Business Sales Enablement and Operations - Americas Sme & C

   Microsoft

   Jul 2025 — Present · Dallas-Fort Worth, TX, US

   As a leader in Sales Operations and Enablement at Microsoft, I’m focused on designing and delivering the systems, processes, and insights that empower our global sales organization to execute with confidence, clarity, and precision. I have the privilege of partnering across worldwide sales, segment leadership, and operational centers of excellence to ensure our execution engines are aligned to strategic priorities and scaled for impact.In my current role, I lead the orchestration of key sales operations fundamentals—Segmentation, Territory & Quota Management, Revenue Excellence, Incentive Design, and Forecast Governance—while also championing the adoption of seller enablement tools that fuel performance and drive consistency across the rhythm of the business. My work supports the full sales lifecycle, from strategic planning to execution and performance optimization, enabling our teams to spend less time managing complexity and more time delivering customer value.I serve as a connector across disciplines, turning complex data into actionable insights, identifying opportunities for process simplification, and advocating for scalable change. Whether it’s optimizing pipeline hygiene, improving lead-to-order tool adoption, or landing new seller capabilities, I’m focused on creating a frictionless sales environment that supports our field and uplifts the customer experience.I’m deeply committed to operational excellence, but also to culture—fostering a team environment rooted in trust, accountability, and a shared drive to improve. I believe great operations are not just about what we build, but how we enable people to thrive within them. Guided by Microsoft’s core values and a growth mindset, I’m excited to play a part in helping our sales teams unlock their full potential, one strategic initiative at a time.

Education

• Montana State University Billings

  Business Administration and Management, General

  2011 — 2012

• Western Governors University

  Bachelor's degree, Sales and Sales Management

  2014 — 2016

• Utah Valley University

  Business Administration and Management, General

  2008 — 2011

Skills

• Account Management
• Merchandising
• Wireless
• Store Management
• Retail Sales
• Inventory Management
• Windows
• Marketing
• Sales Management
• Computers
• Microsoft Excel
• Telecommunications
• Sales Process
• Management
• Team Building
• Direct Sales
• Tablets
• Leadership
• Sales Operations
• Customer Retention
• Customer Service
• Retail
• Microsoft Word
• Team Leadership
• Mobile Devices
• Training
• Customer Satisfaction
• Customer Experience
• Microsoft Office
• Sales