Brian Reynolds

About Brian Reynolds

Customer Success is my passion. Having strategically taken positions in my career that allow me to have a 360 degree view of the customer experience, I bring this knowledge and passion to every engagement to push the boundaries of customer success. This is accomplished through the hiring/training/mentoring of world class teams, engineering scalable systems, optimizing the success process, and the implementation and tracking of success KPIs.

Experience

1. Director, Customer Success Management - Tmt Large Accounts

   Salesforce

   Jun 2022 — Present

   I lead teams of Customer Success Directors, Senior Managers, and Managers in overseeing the success and technical health of our largest and most strategic customers in the High-Tech industry. I enable my highly experienced teams to deliver industry defining engagements by providing strategic guidance and development opportunities, clearing the way for them do the best work of their careers.

Education

• Pioneer Pacific College

  Bachelor of Science (BS), Information Technology

  2013 — 2015

• Pioneer Pacific College

  Associate of Science (AS), Computer Networking & Technology

  1999 — 2001

Skills

• Technical Support
• Business Analysis
• Networking
• Team Leadership
• Security
• Enterprise Software
• Administration
• System Administration
• Integration
• Business Management
• Telecommunications
• Paas
• Salesforce.com Consulting
• Account Management
• Team Building
• Management
• Crm
• Problem Solving
• Leadership
• Customer Relations
• Troubleshooting
• Team Management
• Business Process
• Force.com
• Salesforce.com
• Software as a Service (Saas)
• Cpq
• Knowledge Management
• Crm Software
• Cloud Computing
• Saas
• Salesforce Cpq
• Sales Operations
• Professional Services
• Customer Service