Brett Safranski
- Role
- Sr Customer Success Manager at Appdynamics
- Location
- Bozeman, MT, US
- LinkedIn followers
- 500 followers
About Brett Safranski
As an experienced and seasoned Client Success Manager, I have a strong background…
Experience
Sr Customer Success Manager
May 2020 — Present
Partnering with US and Canadian customers to drive product adoption, maximize value, and aid in the improvement of business processes leveraging AppDynamics products. Key responsibilities include but are not limited to: • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. • Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our products and services. • Develop, prepare, and nurture customers for advocacy. • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. • Provide scheduled and as-needed operational reviews with the customer • Track product adoption and Success Metrics • Maintain and develop technical champions with the help of our Customer Success Engineers • Coordinate post-sales account activities with the services and sales organizations
Education
University of South Dakota
B.S., Criminal Justice and Substance Abuse Counseling
1992 — 1998
Skills
- Crm
- Relationship Management
- Cloud Computing
- Strategy
- Leadership
- Saas
- Professional Services
- Sales
- Sales Management
- Negotiation
- Business Development
- Management
- Customer Experience
- Marketing
- Customer Service
- Account Management
- Marketing Strategy
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