Brett Patten

Food & Beverage Director @Watermark Retirement Communities

Portland, OR, US

Selected to turn around a struggling luxury senior living dining program for Watermark Pearl Luxury Senior Living Community, I was brought in to lead the complete revitalization of five distinct venues within a 350-resident community. I restructured front- and back-of-house operations, reengineered menus, resolved major vendor issues, and transformed the dining culture into a model of excellence.Key Highlights: Led 5 dining venues with a team of 45, transforming operations into a top-tier experience Tripled restaurant revenue by shifting resident spending habits from under 10% to over 80% Steered key changes and improvements, reducing wait times from 1+ hour to under 20 minutes through workflow and menu redesign Cut food costs by 35% and reduced per-resident spend from $18 to under $12.50/day Cleared a significant invoice backlog and established 30-day vendor payment cycles Decreased staff turnover by 60% by building an elite team culture Achieved 100% resident confidence score, achieving best-in-class satisfaction ratings

Dale Carnegie Training

Human Relations Leadership Certificate

iPEC Coaching

Master Certification in Executive Leadership and Engagement Coaching

Newberry College

Associate of Applied Sciences - AAS