Brett Patten
FOOD & BEVERAGE EXECUTIVE | SENIOR DIRECTOR OF HOSPITALITY | SENIOR DIRECTOR OF OPERATIONS
- Role
- Food & Beverage Director at Watermark Retirement Communities
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Brett Patten
As a dynamic Food & Beverage Executive and hospitality reinvention specialist with over…
Experience
Food & Beverage Director
Watermark Retirement Communities
Oct 2024 — Present · Portland, OR, US
Selected to turn around a struggling luxury senior living dining program for Watermark Pearl Luxury Senior Living Community, I was brought in to lead the complete revitalization of five distinct venues within a 350-resident community. I restructured front- and back-of-house operations, reengineered menus, resolved major vendor issues, and transformed the dining culture into a model of excellence.Key Highlights: Led 5 dining venues with a team of 45, transforming operations into a top-tier experience Tripled restaurant revenue by shifting resident spending habits from under 10% to over 80% Steered key changes and improvements, reducing wait times from 1+ hour to under 20 minutes through workflow and menu redesign Cut food costs by 35% and reduced per-resident spend from $18 to under $12.50/day Cleared a significant invoice backlog and established 30-day vendor payment cycles Decreased staff turnover by 60% by building an elite team culture Achieved 100% resident confidence score, achieving best-in-class satisfaction ratings
Education
Dale Carnegie Training
Human Relations Leadership Certificate
iPEC Coaching
Master Certification in Executive Leadership and Engagement Coaching
Newberry College
Associate of Applied Sciences - AAS
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