Brett Musial
Service Desk Analyst / Service Delivery Specialist A+ Net+ CIOS
- Role
- Field Support Specialist at Retail Technology Group (RTG)
- Location
- Scranton, PA, US
- LinkedIn followers
- 500 followers
About Brett Musial
IT Specialist with 15 years of experience in IT/CSR. Worked With Senior Administrators at an MSP to support new and existing client issues and requests. Was part of on-boarding new clients. Maintained Ticketing System. Created New hire accounts for VOIP access. Worked in an enterprise healthcare environment during the Covid-19 Pandemic, Windows 7 to 10 Migration Project. Imaged and Deployed over 500+ computers Able to optimize help desk operations, work in an enterprise environment, and meet SLA requirements. Experience with deploying, upgrading and maintaining Windows 7, 10, 11 and Server systems. Fundamentals of Network configurations and infrastructure. Strong Verbal and Written Skills Works well in a team-based environment or alone. Ability to make decisions under stress Fast Learner, Desires a challenge.
Experience
Field Support Specialist
Feb 2025 — Present · St Louis, MO, US
Worked with Service Now on over 20+ Calls a dayWorked with Field technicians to ensure hardware installations were successful.Worked With Microsoft AzureUsed my own judgement in determining if a Field Tech needed to be sent outWorked with Meraki, Solar Winds, Café networksWorked with Cafe Managers to troubleshoot or replace failing devices.Experience with KDS Kitchen Display Systems, VeriFone, iPOS, POS, Register troubleshooting
Education
New Horizons Regional Education Centers
Diploma, Computer and Information Sciences and Support Services
2018 — 2019
GAR Memorial High School
High School Diploma, College Prep
2003 — 2007
Wilkes University
Some College, International Relations and Affairs / Mass Communication
2010 — 2013
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