Brett Gorchov

About Brett Gorchov

Customer Success executive owning revenue retention, expansion, and enterprise value creation across complex, multi-site environments. Lead and scale the Customer Success function for a global 4PL, integrating enterprise optimization to align customer performance, financial rigor, and cross-functional accountability.Drive ARR growth and renewal performance through structured governance, margin discipline, and standardized performance management. Build scalable enterprise frameworks that reduce variability, increase transparency, and strengthen long-term portfolio performance.

Experience

1. Vice President, Customer Success & Enterprise Optimization

   Contec, Llc

   Mar 2026 — Present · Charlotte, NC, US

   Driving the integration of Customer Success and enterprise optimization to deliver disciplined execution and sustained growth. Focused on aligning strategy, governance, and cross-functional performance to create measurable business impact- Lead enterprise Customer Success strategy across onboarding, retention, expansion, and executive account governance- Own revenue protection and growth across strategic accounts through structured value realization and performance management frameworks- Design and implement enterprise optimization models that improve scalability, margin performance, cost discipline, and cross-functional alignment- Establish governance frameworks that drive visibility across lifecycle performance, risk management, and continuous improvement initiatives- Align engineering, supply chain, finance, and commercial teams to eliminate friction, reduce variability, and improve customer-level outcomes- Translate complex execution environments into measurable business impact for both customers and executive leadership

Education

• The University of Georgia

  Bachelor of Arts - BA, Speech Communication

• Kennesaw State University

  Master of Science - MS, Conflict Management

Skills

• Strategic Partnerships
• Leadership
• Strategy
• Training
• Sales
• Telecommunications
• Management
• Customer Retention
• Business Development
• Call Centers
• Marketing
• Competitive Analysis
• Selling
• Account Management
• Managed Services
• Direct Sales
• Call Center
• New Business Development
• Sales Management
• Customer Satisfaction
• Outsourcing
• Networking
• Product Development
• Solution Selling
• Crm
• B2b
• Team Leadership
• Program Management
• Customer Experience
• Wireless
• Employee Training
• Customer Service
• Cold Calling
• Strategic Planning
• Voip
• Vendor Management
• Analysis
• Operations Management
• Coaching
• Process Improvement