Brett Ferrand
Senior Account Manager @Blue Arrow
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WORK HISTORY
Senior Account Manager @Blue Arrow
Dedicated, strategic Senior National Account Manager at Blue Arrow, specialising in developing productive relationships with National Account Clients across the UK & Ireland.
EDUCATION
University of Portsmouth
Bachelor of Applied Science (B.A.Sc.)
Horndean Couminty School
GCSE's
SKILLS
ABOUT BRETT FERRAND
An established, well rounded, business operations manager with 20 years’ experience in the recruitment industry. Able to lead, coach and motivate, a high performing team, delivering evidential year on year sales growth and client satisfaction. Exposure to a wide portfolio of demanding clients of varying sizes. Experienced in delivering resourcing solutions through a variety of resource models: Contracting, Temp, Perm, MSP and RPO. Solid knowledge of employment law, HR policies, aviation and road freight legislation. Strong supplier management skills, taking a fair approach to driving performance and adherence to terms. Work style underpinned by strong project management skills and belief in the need for continuous improvement.• Professional, ambitious and enthusiastic sales driven individual with a high level of commitment.• Strong communication skills, tailored to the stakeholder’s requirements. Proactive in opening communication streams with individuals despite there being no prior relationship or it being a difficult situation.• Proven ability to collaborate with stakeholders at all levels, direct team, peers and support functions. Skilled at influencing the direction of travel through building high trusted relationships in order to expand opportunities available.• Strong problem-solving mindset along with in-depth research and strategic analysis skills. Unique ability to experiment with solutions, adding greater value for the client and higher sales conversion rates. • Expert negotiation skills with the ability to be tactful and diplomatic. Has a strong “whatever it takes” mind set to ensure complex situations are navigated, set goals are achieved, and strong opportunity conversion rates are delivered.• Advanced IT skills across Excel, PowerPoint, Visio and CMS systems with the ability to pull together data from different sources, interpret trends and act on them.• Project management expertise including tracking tasks, prioritising workload and co-ordinating with stakeholder to achieved milestones.• Remains calm and balanced in challenging situations, effectively dealing with setbacks.• Self-reflects, identifying strengths, weaknesses, values, and goals. Strong appetite for continuous learning to self-improve
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