Brett Fales

About Brett Fales

25+ years of results-driven experience leading Global teams and projects of all size• Transformational senior leader with acute focus on operational and service delivery including budget, project, and strategy execution• A unique combination of full lifecycle program management, development, quality assurance, customer management, vendor/supplier management, financial analysis, and business operations• Strong analysis, business case development, design, vendor selection/management, budget/costing, performance management, development, testing, delivery, and ongoing operations support.• Mergers, acquisitions, and transition planning and execution• Skilled in enterprise transformation and change (Agile, SAFe, Offshore Expansion and Integration)• Strong metrics and process management (SEI/CMM, PMBOK/PMI)• Excellent written and verbal communications (presentations, project and product documentation) to all levels of the organization (CEO, CIO, SVP, VP, Managers, Employees), vendors, and customers• Partner and entrepreneur in dot com for hosting and consulting services.(Business was sold in 2001)Specialties: • Management and Transformation of large Development and PMO Teams• Expansion and Integration of Offshore Teams (India)• Program and Project Management (IT, Development, and M&A)• Quality Assurance / Automated Testing• Software Configuration Management• Account/Customer Relationship Management• Customer Operations/Servicing (Adoption of Follow-the-Sun Model)• Metrics, Workforce Modeling, Process Improvement• Vendor and Supplier Management• Project Management Institute (PMI) PMP• Scrum Alliance CSM• Scaled Agile Framework (SAFe) SA, SP, SSM, and RTE

Experience

1. Senior Manager, Pmo and Solution Leader

   ICE

   Sep 2023 — Present · Jacksonville, FL, US

   In September 2023, Intercontinental Exchange (ICE) acquired Black Knight. In my role at ICE, I have responsibility for the program management and delivery of all Mortgage Servicing Platform (MSP) enhancements in support of strategic vision, regulatory compliance, and client commitments.

Education

• Jacksonville University

  BS, Mathematics, Political Science

  1985 — 1989

Skills

• Program Management
• Vendor Management
• Business Process Improvement
• Account Management
• Pmp
• Leadership
• Mergers
• Information Systems
• Strategy
• Telecommunications
• Integration
• Process Improvement
• Software Development
• Software Documentation
• Product Management
• Management
• Testing
• Software Configuration Management
• Team Leadership
• Continuous Improvement
• Quality Assurance
• Mergers & Acquisitions
• Cross-Functional Team Leadership
• Project Management