Brett Byers
Senior Vendor Manager, Comcast
- Role
- Senior Vendor Manager at Comcast
- Location
- Edmond, OK, US
- LinkedIn followers
- 500 followers
About Brett Byers
CALL CENTER EXECUTIVE with 28 years of success overhauling operations, enhancing efficiencies, implementing best practices, and driving substantial KPI improvements and cost reductions for domestic, near-shore, and offshore call centers.CLIENT SERVICE AND OPERATIONS LEADER who excels in high-expectation, cross-functional positions partnering with premier clients in rapidly evolving environments. Offers deep teleservices knowledge, background leading diverse employees in international settings, excellent communications and negotiations skills, detailed understanding of IT solutions, and proven ability to set corporate vision and manage top-priority, deadline-critical projects.
Experience
Senior Vendor Manager
Jan 2019 — Present · Oklahoma City, OK, US
As a senior customer contact center executive, I plan and develop strategies for the third-party customer service function overseeing and analyzing all aspects of the vendor operations. I ensure optimal customer experience within the outsourced third-party network by developing and implementing processes and procedures to drive goals, efficiencies and budget.
Education
University of Oklahoma
Business, Business and Psychology
1993 — 1995
University of Central Oklahoma
Business, Psychology, Graphic Design
1991 — 1993
Skills
- Telecommunications
- Inbound Marketing
- Leadership
- Call Center
- Lead Generation
- Vendor Management
- Customer Acquisition
- Sales Management
- Recruiting
- Account Management
- Direct Sales
- Outsourcing
- P&L Management
- Customer Relationship Management (Crm)
- Offshoring
- Program Management
- Coaching
- Executive Management
- Solution Selling
- Operations Management
- Sales
- Saas
- Contact Centers
- Management
- Team Building
- Training
- Customer Satisfaction
- Call Center Development
- New Business Development
- Performance Management
- Crm
- Strategy
- Call Centers
- Product Management
- Sales Operations
- Customer Retention
- Customer Service
- Workforce Management
- Ivr
- Process Improvement
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