Brett Bergles
Customer Support and Call Center Leader
- Role
- Independent Consultant - Customer Support and Call Centers at Independent Freight & Relocation Consultant Contractor
- Location
- Anaheim, CA, US
- LinkedIn followers
- 500 followers
About Brett Bergles
Collaborative and growth orientated customer support and contact center leader and consultant. Expertise in organizational development, best practices, business analysis, and coaching. Effective performance within established and start up organizations leading support, operations, and professional service teams.Specialties: • Customer Support Leadership• Call Center Operation Management• Business Analysis• Internal Help Desk Support Management• I.T. Business Services• Service Capabilities and Performance Standards (SCP)• CRM, Knowledgebase, and Support Tools implementation
Experience
Independent Consultant - Customer Support and Call Centers
Independent Freight & Relocation Consultant Contractor
Feb 2013 — Present · Orange County, CA, US
Independent Consultant specializing in Customer Support and Call Center processes, technology implementation, and assessment. Business Analysis and Project Management.
Education
DePaul University
BS
UC Irvine
Extension - Certificatin
Skills
- Telecommunications
- Analysis
- Leadership
- Software Project Management
- Crm
- Contact Centers
- Management Consulting
- IT Service Management
- Change Management
- Call Centers
- Benchmarking
- Software Documentation
- Sdlc
- Program Management
- Requirements Analysis
- Cloud Computing
- Business Process
- Outsourcing
- Enterprise Software
- Analytics
- Consulting
- Project Management
- Salesforce.com
- Software Implementation
- Management
- Strategic Planning
- Business Intelligence
- Cross-Functional Team Leadership
- Software Development
- Vendor Management
- Technical Support
- Business Analysis
- Erp
- Product Management
- Customer Support
- Executive Management
- Saas
- Solution Selling
- Process Improvement
- Business Transformation
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