Brett Rance

WORK HISTORY

EDUCATION

ABOUT BRETT RANCE

Global Travel Management | Passionate Traveler | Holistic Global Leader | Coach and Mentor | Strategist | Culturally Confused Saffa | Ridgeback Dad | TCK My career is built upon a variety of roles where I was not just the manager but also gatekeeper, technology whiz, translator and mediator between technology and operations and the customer, bookkeeper and marketing guru. I\'m not only used to wearing many hats, I sincerely enjoy it; I thrive in an environment where no two workdays are exactly the same. Through my success in developing and leading global business units, as well as centralising and normalising operations, I’ve gained the innate ability to bring together people of diverse cultural backgrounds and skill sets to support a common strategy and realise the prescribed goals. Notable career highlights include: • Developed BCD Travel’s initial offshore global solution in India with a third-party provider, migrated into a wholly owned entity, and provided the general management across all facets of the business unit, drove a 60% reduction in FTE costs for services provided while increasing quality and customer satisfaction • Provided strategic support within BCD Travel\'s APAC region in the areas of operations, programme management, training, and sales • Spearheaded the start-up and launch of HALA Travel, a joint venture between BCD Travel and Etihad Airways in Abu Dhabi • Centralised and consolidated BCD Travel’s EMEA Emergency Contact 24x7 and Strategic Operations business units, resulting in reduced costs, increased efficiencies, expanded language capabilities, and enhanced the service offering for 40+ countries • Drove TMC performance and engagement for the Bill & Melinda Gates Foundation (ex-US) with a focus on Africa, India, and China, resulting in increased traveller satisfaction, KPI achievement, and implementation of key mobile and online technologies • Salvaged at-risk outsourced/offshore accounts serviced by IGT Solutions and increased revenue opportunities by 50% • Established programme management and operational support in EMEA and APAC for TripBAM