Brett M.
Senior People Operations Specialist @GitHub
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WORK HISTORY
Senior People Operations Specialist @GitHub
Promoted into the Senior People Operations role after 18 months as a Specialist, taking on broader scope, increased ownership, and more complex cross-functional programs.Key Impact:→ Shipped the People team\'s first AI agents: a Tier 0 People Support Agent, and an Internal Mobility Eligibility Checker that eliminated 100% of TA eligibility check requests→ Resolved 50%+ of all People team-wide Zendesk ticket volume with 83.9% one-touch and 8.7% two-touch resolution rates→ Led the Annual Legal Notice compliance program end to end, ensuring accurate and timely delivery for a US workforce of to employees→ Stood up the Self-Service Reference Letter business process in Workday, eliminating an entire category of high-volume manual ticket requests→ Served as DRI for the Talent Architecture project, updating 200 to 500 job profiles and building a compliance-ready documentation library for EEO-1 and Census Code accuracy→ Built and refined the Executive Onboarding program from pre-boarding through day 30, coordinating across HR, IT, Executive Assistants, and Talent Acquisition→ Led iCIMS ATS enablement: designed full playbooks and resource guides for the new ATS rollout; received Quarterly HR Recognition Award→ Mentored and built enablement materials and training content leveraged across the full People team→ Led Contingent Workforce onboarding in partnership with Procurement, Talent Acquisition, and IT with full compliance across weekly contractor onboarding and renewals
EDUCATION
West Broward High School
High School Diploma
Florida International University
Associate of Arts - AA
Florida International University
Bachelor's degree, Psychology
ABOUT BRETT M.
A systems-first People Operations leader building programs that are secure, data-driven, and deeply human - at companies like GitHub, Cruise, Coinbase, and Robinhood.At GitHub: shipped the People team\'s first AI agents (50% ticket reduction, 100% elimination of mobility check requests), resolved 50%+ of team-wide ticket volume with a 99% satisfaction rate, and built global onboarding programs for thousands of employees.The approach never changes: the rigor of an operator, the empathy of someone who genuinely loves this work, and a relentless builder\'s mindset with a bias for action.Always interested in connecting with people building intentional, human-centered People teams.
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