Brett Mays
Director of Managed Services
- Role
- Director of Managed Services & Entertain at Sentrics
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Brett Mays
Experienced project coordinator and manager for IT hardware/software. Also worked as a technician and engineer in NOC environments. Currently a manager of a NOC.
Experience
Director of Managed Services & Entertain
Jan 2026 — Present
Oversee end-to-end managed services operations delivering TV, voice, internet, and WiFi solutions to retirement and senior living communities. Lead high-performing teams while driving service quality, operational efficiency, and customer satisfaction across large multi-site environments.Direct daily operations for managed connectivity services including IPTV, VoIP, broadband, and managed WiFi networksOwn service performance metrics including SLAs, KPIs, uptime, response times, first-call resolution, and customer satisfaction scoresLead, coach, and develop technical teams and supervisors through structured training programs and performance managementBuild scalable processes for onboarding new communities, service deployment, and lifecycle managementDrive continuous improvement initiatives focused on automation, standardization, and operational excellenceManage escalations, incident response, root cause analysis, and long-term service reliabilityPartner cross-functionally with sales, engineering, and field operations to ensure seamless service deliveryImplement quality assurance programs and reporting dashboards to support data-driven decision-makingSupport budget planning, resource forecasting, and capacity managemen
Education
Ohio University
Information and Telecommunication Systems, Communications, Business
2008 — 2012
Dublin Scioto High School
Of
2004 — 2008
Skills
- Sports Management
- Staff Development
- Event Planning
- IT Operations
- Social Networking
- Social Media Marketing
- Microsoft Word
- IT Management
- Project Management
- Data Analysis
- Sponsorship
- Social Media
- Sports Marketing
- Microsoft Excel
- Powerpoint
- Microsoft Office
- Customer Service
- Marketing
- IT Strategy
- Coaching
- Public Speaking
- Teaching
- Time Management
- Leadership
- Advertising
- Team Building
- Management
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