Brett M.

About Brett M.

Manage, Supervise, and handle property and liability claims.

Experience

1. Property Claims Manager

   Afr Insurance

   May 2021 — Present

   Guide and manage performance and professional development through coaching and mentoring of supervisors, adjusters, and extended property team.• Facilitate and promote consistent, positive department standards by providing appropriate guidance and authority to supervisors and the property team. Conduct quarterly closed file reviews and provide immediate feedback on results.• In depth knowledge and experience of office procedures, field adjusting, supervising, and managing claims. • Review and approve coverage letters and respond to regulatory agency inquiries.• Drive collaboration and engagement of staff with a focus on our members and agency partners. Model and build understanding while promoting change within department and organization.• Monitor claim compliance as it pertains to claims best practices, estimating guidelines, and company policy.• Provide authority and guidance on property claims.• Design and deliver training as needed to ensure compliance and proper claims handling.• Provide leadership regarding catastrophe plan development, deployment, and post event analysis.

Education

• Insurance Institute of America

  Associate in Claims

  1998 — 1999

• SWOSU

  BS, Management

  1992 — 1994