Brett G.
Patient Relations Specialist at Corewell Health
- Role
- Patient Relations Improvement Specialist - Quality, Safety, and Experience at Corewell Health
- Location
- Ludington, MI, US
- LinkedIn followers
- 500 followers
About Brett G.
Over ten years serving alongside fellow healthcare professionals caring for patients by…
Experience
Patient Relations Improvement Specialist - Quality, Safety, and Experience
Dec 2018 — Present
Manage completion of over one thousand formal grievances annually, ensuring compliance with applicable accreditation standards by engaging with leaders across the organization to operationalize impactful follow-up. • Support operations and executive leadership through de-escalations, creation of corporate communications, and staff professional development across the organization. • Serve fellow team members as a Critical Incident Stress Management (CISM) facilitator. • Trained and directly supervised an interdisciplinary team of 20 in achieving completion of a quality assurance initiative in support of the launch of a new Epic interfacing database and dashboard.
Education
West Shore Community College
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Central Michigan University
Bachelor of Science - BS, Health Services Administration
Olivet Nazarene University
Master of Business Administration - MBA, Health Services Administration
West Shore Community College
West Shore ESD Technical Preparation Partnership, Allied Health Sciences, Nurse Aide Certification
2010 — 2011
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