Brett Ferrara
Technical Program Manager | Google | Tesla
- Role
- Technical Program Manager at Google
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
Experience
Technical Program Manager
Aug 2021 — Present · San Francisco, CA, US
Voice of the Customer (VOC) Co-founder / Lead Technical Program Manager- Co-founded, developed, and launched the “Congo” Natural Language Processing (NLP) machine learning (ML) platform. Congo automates text synthesis, delivering VOC insights to product and process decision makers in the Devices and Services product area. Congo’s impact is a 90% reduction in manual analytics for Google users- Scaled Congo from a Minimum Viable Product (MVP) to a solution portfolio featuring an analytics web application and UI and several discrete supervised and unsupervised ML NLP solutions spanning internal and external customer feedback channels- Managed ML modeling, data engineering, front end UI, and technical documentation programs and operations via agile / sprint program management across a team of 40+, doubling team productivity between 2021 and 2022- Led VOC objective definition, cross-functional alignment / socialization, tracking, and scoring across three functional areas (Customer Care, Manufacturing Software Systems, and Product Quality)- Navigated privacy and legal compliance protocol to enable access to customer feedback, contributing to customer experience improvements, cost savings, and product returns avoidance. Led definition and systematic execution of user access levels to keep sensitive data protected.
Education
Stanford University
Certificate, Computer Science
San Francisco State University
Bachelor of Arts (BA), English, Technical Writing Minor
2009 — 2012
Skills
- Logo Design
- Vehicle Dimensional Analysis
- Creative Writing
- Music Composition
- Quality Assurance
- Vehicle Defect Analysis
- Editing
- Electric Vehicles
- Social Media
- Social Media Marketing
- Microsoft Excel
- Powerpoint
- Copywriting
- Document Design
- Microsoft Publisher
- Vehicle Inspection Training
- Adobe Acrobat
- Sharepoint
- Proofreading
- Nonprofits
- Quickbase
- Indesign
- Fundraising
- Photoshop
- Project Management
- Social Networking
- Publishing
- Microsoft Word
- Schedule Development
- Dimensional Analysis
- Work Instructions
- Quality Documentation
- Mac
- Copy Editing
- Piano
- Technical Writing
- Data Analysis
- Grant Writing
- Photography
- Start-Ups
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.