Brett Duester

About Brett Duester

As a Senior IT Manager with over 15 years of experience in the IT field, I have a proven…

Experience

1. Information Technology Manager

   Chief Industries, Inc.

   Mar 2022 — Present

   Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems. Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review. Develop business case justifications and cost/benefit analyses for IT spending and initiatives. Develop and implement IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Develop requests for proposals. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements. Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals. Oversee provision of end-user services, including help desk and technical support services. Work with stakeholders to define business and systems requirements for new technology implementations. Direct research on potential technology solutions in support of procurement efforts. Keep current with the latest technologies. Approve and oversee projects and project portfolios. Practice asset management for IT hardware, software, and equipment. Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.

Education

• University of Nebraska at Kearney

  Bachelor's degree, Business/Managerial Economics

  2009 — 2014

• Virginia Tech

  Graduate Certificate, Cybersecurity Management

  2016 — 2021

• Virginia Tech

  Master's Degree, Master of Information Technology

  2016 — 2021

• Virginia Tech

  Graduate Certificate, Cybersecurity Policy

Skills

• Research
• Troubleshooting
• Leadership
• Technical Support
• Peoplesoft
• Linux System Administration
• Windows Server
• Oracle Applications
• Linux
• Customer Service
• Bash
• Computer Hardware
• Cli
• Windows
• Powershell
• Social Media
• Team Building
• Jda
• Powerpoint
• Java
• Apache
• Security
• Public Speaking
• Sales
• Shell Scripting
• Mysql
• Tomcat
• System Administration
• Management
• Networking
• Sql
• Microsoft Excel
• Training
• Switches
• Microsoft Office
• Microsoft Word