Brett Ciraulo
IT and Cybersecurity @ Paradox (acq by Workday)
- Role
- Technology Support Specialist at Paradox
- Location
- Scottsdale, AZ, US
- LinkedIn followers
- 500 followers
About Brett Ciraulo
Dedicated IT professional with proven experience managing enterprise SaaS tools…
Experience
Technology Support Specialist
May 2024 — Present · Scottsdale, AZ, US
Troubleshooting hardware/software issues for end users globally- Successfully built out Jira IT service desk portal with dynamic forms and issue types for users to submit support request tickets- Manage fleet of macOS devices- Contribute to the development and enhancement of Paradox\'s security program, focusing on implementing best practices and strengthening overall security posture- Creating documentation for standard internal processes as well as user-friendly guides to assist with troubleshooting endpoint devices and common office tech- Effectively communicating with Paradox employees and vendors to break down technical concepts into user-friendly terms- Enterprise application system administration
Education
W. P. Carey School of Business – Arizona State University
Bachelor's degree, Computer Information Systems
2020 — 2024
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