Brett Carruthers
- Role
- Lead Experience Manager at Verizon
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Brett Carruthers
At Verizon, my role as Lead Experience Manager has been pivotal in managing and enhancing…
Experience
Lead Experience Manager
Aug 2021 — Present
Product manager for our digital, assisted and call center order trackers. I own the customer interface order tracking through purchase, return and exchange, device trade in, home internet and logged out versions of the trackers. Responsible for new implementation, ideation sessions, agile working teams, user story grooming along with leading initiatives to foster a collaborative Omni Channel experience. Agile Certified 2022 Accomplishments: Built our our Omni Experience with our Digital Order Tracker to all of our frontline platforms. Supplied customers with the ability to self service their orders when placed on hold, allowing them to complete the transaction vs calling into support Lead various work streams with our design team from New York
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