Bret Steinhart

Experience

1. Technical Operations Manager and Director of Business Development

   Sonant Corporation

   Nov 2010 — Present · Pompano Beaach, FL, US

   The Technical Operations Manager is responsible for delivering high-impact, individualized and hand-on technical, operational and maintenance support to Sonant’s new business VoIP phone systems and new accounts. Also helps customers with business development using various business phone systems and new customer accounts using Sonant Telecommunications Voice Over Internet Protocol (VOIP). The Technical Account Manager at Sonant Telecommunications is part sales, technical support engineer, part relationship manager and part technical advisor for new customer accounts.Technical Account Managers develop long-term partnerships with customers to ensure they remain successful and realize the full value of their connection with Sonant Telecommunications Success in this role requires the ability to resolve complex technical problems and provide answers to detailed customer configuration questions, and give overall guidance to business developments using VOIP phone systems, call metrics, business development and call center software. This includes day-to-day management of large, technically complex and demanding customer accounts, developing and executing upon an large technical business development strategies, detailed issue tracking, root cause issue recognition and resolution. In addition, he will be responsible for providing technical advice to both new and assigned accounts to help them optimize their Sonant Telecommunications infrastructure to their advantage.Sonant Telecommunications is a voice over internet protocol (VOIP) internet telecommunications service provider. Job entails managing all technical infrastructure and heads business development.

Education

• University of Colorado Boulder

  Biochemistry and Molecular Biology

  1992 — 1993

• Tallahassee State College

  Associate's Degree, Biology, General

  1990 — 1992

• University of Miami

  Bachelor's Degree, Organic Chemistry, Biochemistry, Health Sciences, Computer Sciences

  1993 — 1996

Skills

• Business Development
• Sales
• Management
• Project Management
• Web Development
• Hosted Services
• Strategy
• Sip Trunking
• Marketing
• Mobile Devices
• Telecommunications
• New Business Development
• Telecommunications Engineering
• Voip
• Sales Management
• Start-Ups
• Networking
• Software Development
• Sem
• Mobile Marketing
• Mobile Voip
• Telecommunication Services
• Lead Generation
• Telecommunications Systems
• Business Planning
• Business Strategy
• Marketing Strategy
• Voip Protocols Sip
• Software Project Management
• Strategic Planning