Bret Shambo
- Role
- Director of Clinical Supervision, People Experience at Crisis Text Line
- Location
- Bethlehem, PA, US
- LinkedIn followers
- 500 followers
About Bret Shambo
Expanding employee experience through values-based interviewing, creating spaces of…
Experience
Director of Clinical Supervision, People Experience
Dec 2020 — Present
Directs a distributed team of 14 people managers, 8 project managers, 6 platform coordinators and 80 crisis supervisors- Scaled clinical team from 22 to 108 people, including launch of bilingual (English/Spanish) programs- Owns program outcomes of: clinical hiring, onboarding, learning and development, continuing education, performance management, retention, engagement, and employee wellness- Established new interview and candidate experience processes, focusing on mission, vision, and values- Developed a new orientation and onboarding process, focusing on diversifying learning styles and promoting experiential learning- Defined & reported on clinical OKRs & RACI models to meet KPIs set by executive leadership- Interim member of the Senior Leadership Team Aug ‘21-Oct ‘21.
Education
American Public University
Master of Arts - MA, Management and Organizational Leadership
2018 — 2020
Kutztown University of Pennsylvania
Bachelor of Arts, Cum Laude, Sociology
2008 — 2012
Kutztown University of Pennsylvania
Master of Education, Counseling and Student Affairs
2013 — 2014
Skills
- Risk Management
- Customer Service
- Crisis Intervention
- Microsoft Word
- Time Management
- Student Development
- Research
- Interpersonal Communication Abilities
- Psychoeducational Group Facilitation
- Event Planning
- Team Leadership
- Interpersonal Communications
- Microsoft Excel
- Public Speaking
- Leadership
- Powerpoint
- Leadership Development
- Higher Education
- Student Affairs
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