Bret Jarvie
Service Delivery Manager @CGI
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WORK HISTORY
Service Delivery Manager @CGI
Wales, GB
Responsible for providing and delivering a service desk function who in turn provide a single point of contact supporting a portfolio of IT, software, and technology services that meet the needs of clients. Effectively managing multiple changes to ensure that they are delivered on time, within budget and to the Clients satisfaction.• Providing guidance to subordinates on company goals and policy.• Looking after post sale client relationships.• Building strong, lasting client relationships with clients.• Delegating tasks and responsibilities to appropriate personnel.• Spotting new client business opportunities.• Building up a working knowledge of clients operating environment.• Conducting key client facing meetings.• Writing up service delivery reports.
ABOUT BRET JARVIE
I am a highly-motivated and results oriented manager within the contact centre industry. I\'ve got a proven track record of providing exemplary levels of customer service and strives to excel in every role I have taken. I enjoys challenges and learning as much as possible regarding the role and business to improve on services when and where applicable. Learning is key to my attitude in the work place as well as good working relationships with my colleagues, customers and clients. I am able to formulate and apply creative solutions to initiate and maintain continuous improvement. Managing and developing Team Leaders is what I gains the greatest satisfaction from.
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