Bret Collins
Vip Account Manager @FanDuel
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WORK HISTORY
Vip Account Manager @FanDuel
KY, US
As a VIP Account Manager at FanDuel, I’m responsible for building and maintaining strong, trusted relationships with our most valued players. My role focuses on delivering a best-in-class experience by providing personalized support, exclusive engagement opportunities, and proactive solutions that make every interaction meaningful.Key responsibilities include:Serving as the primary point of contact for VIP clients, ensuring exceptional service and timely communication.Creating tailored engagement strategies to enhance loyalty, satisfaction, and long-term player relationships.Proactively identifying opportunities to elevate the VIP experience while addressing needs with empathy and professionalism.Partnering with internal teams to deliver exclusive events, promotions, and experiences for VIPs.Promoting and supporting responsible gaming practices, ensuring players enjoy FanDuel’s offerings safely and sustainably.Acting as an advocate for players, providing insights and feedback to help FanDuel continually improve its products and services.This role combines customer service, relationship management, and a passion for responsible gaming to deliver a premium experience that reflects FanDuel’s commitment to care, trust, and excitement.
EDUCATION
Morehead State University
Bachelor of Business Administration (BBA), Business Administration and Management, General
ABOUT BRET COLLINS
As a VIP Account Manager at FanDuel, I specialize in building meaningful relationships with high-value players while ensuring every interaction reflects the highest standards of customer service, trust, and care. My role is centered on creating a personalized experience for each client—whether it’s providing timely support, anticipating needs, or delivering exclusive engagement opportunities that enhance their overall journey with FanDuel.At the core of my work is a deep commitment to responsible gaming. I take pride in guiding VIPs toward enjoying FanDuel’s offerings in a safe, balanced, and sustainable way. By combining proactive outreach with tailored resources, I strive to promote awareness and help our players make informed choices that support long-term, positive play.With a strong background in customer experience, I thrive on problem-solving, fostering trust, and acting as a reliable advocate for every client I serve. I believe the best service is both proactive and empathetic—listening first, understanding individual needs, and then going above and beyond to deliver solutions.I’m passionate about elevating the FanDuel experience for our VIP community while ensuring that responsible gaming always comes first.
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