Breona D.

About Breona D.

Results-driven operations professional with experience optimizing processes, improving customer experience, and scaling workflows across both large corporations and growing startups. Proven ability to reduce errors, streamline communication between teams, and consistently meet ambitious safety, quality, and delivery targets.At Amazon, I managed safety, quality, productivity, and delivery promises for 400+ associates and 8 process assistants, collaborating with Safety, Engineering, Loss Prevention, HR, and Quality Assurance to execute national initiatives and improve KPIs.In my current role as Operations Coordinator at Medley, I manage order flow between Shopify, Katana, and logistics partners, oversee the samples program, and work with vendors to ensure on-time fulfillment. I’m passionate about using data and clear processes to improve efficiency, reduce WISMO tickets, and create a smooth post-purchase experience for customers.People-focused and detail-oriented, I bring both big-picture strategy and hands-on execution to help teams work smarter and deliver results.

Experience

1. Operations Coordinator

   Medley

   Oct 2025 — Present

   Manage order flow between Shopify, Katana (MRP), and logistics partners to keep production and shipping on schedule- Oversee the samples program, ensuring inventory is accurate and materials are replenished proactively- Communicate with vendors and suppliers to track purchase orders, lead times, and deliveries- Maintain accurate order statuses and provide weekly updates to customers when needed- Collaborate with the operations and customer experience teams to resolve issues such as damages, delays, or claims quickly- Continuously look for opportunities to streamline workflows, improve reporting, and enhance the overall customer experience.

Education

• University of California, Riverside

  Bachelor's degree, Business Administration, Marketing

  2017