Brent Jaye

About Brent Jaye

Global technology executive with 25+ years of experience building and scaling platform businesses, transforming enterprise systems, and leading through disruption.I’ve helped some of the world’s most iconic brands—including Amazon, AWS, Capital One, Disney, and Chrysler—navigate complexity, modernize operations, and deliver results at scale. My focus is the intersection of technology, culture, and operating model reinvention—especially in this era of AI-enabled transformation.At Amazon, I lead Amazonian Experience and Technology (AET), the global platform powering HR tech, employee services, and benefits for 1.6M+ employees across 65+ countries. We consolidated 10 legacy systems into a unified, GenAI-powered, Amazon-first solution—a platform now seen as a category leader by industry peers. This transformation reduced cost by hundreds of millions while improving experience, engagement, and scalability.Before AET, I built one of AWS’s fastest-growing global businesses—expanding from $4M to $1.8B+. I led AWS Support, Managed Services, and Global IT with teams across 90+ locations and customers in 190 countries. Our high-performance organization delivered top-line growth, innovation, and industry-leading satisfaction.Whether scaling cloud platforms, replacing enterprise systems, or building AI-native digital experiences, I bring a builder’s mindset, a customer-obsessed approach, and a belief that great culture is a strategic advantage. I’m passionate about helping companies unlock the next frontier of performance, leadership, and technology.

Experience

1. Vice President, Amazonian Experience and Technology

   Amazon

   Sep 2020 — Present · Austin, TX, US

   Lead a global organization responsible for designing and operating the core platforms and services that support the Amazon employee experience. This includes oversight of the strategy, systems, and support models behind a unified destination for millions of employees across dozens of countries to manage work, development, and well-being.Under my leadership, the organization has transitioned from manual, transactional processes to a technology-driven, self-service model powered by generative AI. This evolution has significantly improved the scalability, consistency, and responsiveness of employee and manager support across the enterprise.Key focus areas include simplifying digital experiences for employees, enabling data-informed HR decisions, driving operational efficiency, and integrating AI tools to enhance productivity and cultural alignment. We also support global benefits delivery, workforce programs, and organizational change management in partnership with senior leaders.Select outcomes include: 1) Implementation of AI-powered assistant tools to streamline employee inquiries and reduce administrative burden. 2) Expansion of support capabilities across global locations, ensuring 24/7 access to core services. 3) Significant improvements in operational productivity and service consistency across the employee lifecycle. 4) Introduction of scalable listening mechanisms to gather insights and inform experience innovation. Our goal is to create a workplace where every employee can thrive—supported by modern tools, inclusive programs, and a culture rooted in continuous improvement and customer focus.

Education

• Southern Methodist University

  Bachelor of Business Administration (BBA), Finance, Organizaitonal Behavior and Minor in Economics

• University of Central Florida

  MBA, General Business

Skills

• Talent Management
• Project Planning
• Leadership Development
• Global Strategy
• Strategic Partnerships
• Software Development
• Lean Manufacturing
• Customer Advocacy
• P&L Management
• Public Speaking
• Enterprise Software
• Executive Management
• Analytics
• Operations Management
• Cross-Functional Team Leadership
• Business Intelligence
• Strategy
• E-Commerce
• IT Management
• Toyota Production System
• Program Management
• Analysis
• Cloud Computing
• Vendor Management
• Global Operations
• IT Strategy
• Change Management
• Outsourcing
• Six Sigma
• Human Resources
• Customer Satisfaction
• Call Center
• Process Improvement
• Agile Methodologies
• Team Building
• Management
• Business Analysis
• Business Process Improvement
• Deferred Compensation
• Business Development