Brent Holmes
Customer Success @ Docusign | Intelligent Agreement Management (IAM) | CLM | AI | eSign | Legal Technology | Digital Transformation
- Role
- Director, Customer Success (Iam Customer Advocacy) at Docusign
- Location
- Wayne, PA, US
- LinkedIn followers
- 500 followers
About Brent Holmes
Success is a journey, not a destination\"Specialties: Digital Transformation, Contract Analytics, Contract Management, Enterprise Customer Success, Change Management, eDiscovery, Leadership, Innovation, Strategy, Legal Ops, Legal Technology, PMP, CEDS, Renewal Management, SaaS, Legal Holds, Data Collection, Legal Operations, Early Data Assessment, Litigation Support, Project Management, Vendor Management, Program Management, Business Process Optimization, IT Architecture, Enterprise Architecture, Cost Savings, Data Center Consolidation, ITIL - Service Design, Requirements Engineering, Enterprise Software Evaluation and Selection, Solution Design, New Application & Service Deployment, Electronic Discovery, ECA, Matter Management, eBilling, Information Security, Exterro Fusion, Recommind/Opentext Axcelerate, Nuix Collector, Relativity, Microsoft 365, DocuSign Agreement Cloud, DocuSign CLM, DocuSign Insight (Seal)
Experience
Director, Customer Success (Iam Customer Advocacy)
Mar 2024 — Present · Philadelphia, PA, US
Lead an elite CS team of subject matter experts that influence customer centric IAM product design & product strategy with thought leadership, leveraging our deep CS, industry, & domain expertise to ensure successful IAM customer journeys-Drive successful customer experiences across the entire IAM customer journey, working cross-functionally within Customer Success as well as across key organizational functions such as Product Management, Engineering, Sales/Pre-Sales, Product Marketing, Enablement, Legal, RevOps, IT and Support-Ensure new IAM products and features meet customer needs & expectations to fulfill day-in-the-life use cases-Prepare customers and the Customer Success org for IAM with playbooks, frameworks, adoption/growth strategies, and best practice GTM readiness-Collaborate cross-functionally to help customers with successful adoption of existing products while readying them for new additional IAM applications and services
Education
York College of Pennsylvania
Bachelor, Information Systems
Skills
- Disaster Recovery
- Data Center
- Business Intelligence
- Computer Forensics
- Integration
- Virtualization
- Business Process
- Vendor Management
- Electronic Discovery
- System Architecture
- IT Operations
- IT Strategy
- Legal Hold
- Enterprise Software
- Enterprise Architecture
- Solution Architecture
- Legal Discovery
- Project Management
- Data Integration
- Litigation Support
- Requirements Analysis
- Servers
- Itil
- Eca
- Process Improvement
- Legal Technology
- Business Process Improvement
- Information Technology
- IT Service Management
- E-Discovery
- Pmp
- Leadership
- IT Management
- Data Collection
- Business Continuity
- Early Data Assessment
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