Brenton Harder

About Brenton Harder

High impact, global executive with wide-ranging business and technology experience leading international operations and delivering comprehensive, innovative change programs to drive scale, increase sales, improve end-to-end process efficiency, and provide unparalleled customer service for top tier global financial services and technology organizations. Artificial Intelligence (AI)| Machine Learning (ML)| Robotic Process Automation (RPA) Operations Management (COO)| Technology Leadership (CIO) Global Services Operations (on/offshore) Strategic Vendor Management Business Process Management (BPM)| Business Process Outsourcing (BPO) Shingo Prize (Silver Award 2016, Publication 2019) Certified General Electric Six Sigma Master Black Belt (MBB) and Black Belt (BB) Certified ASQ Software Quality Engineer (CSQE) Certified ASQ Quality Manager (CQManager) Certified ScrumAlliance Scrum Master (CSM) FINRA / NASD Registration - Series 6, 26, 63 Senior Member, American Society for Quality (ASQ) Open Water & Specialty Scuba Instructor (SSI)

Experience

1. Head of Enterprise Automation

   Fiserv

   Aug 2019 — Present · US

   Working at the intersection of technology and business to evoke new ways of thinking, collaborating, and delivering transformative process improvements across the new Fiserv. Partnering with IT, Operations, and Global Delivery Services to foster a collective intelligent automation ecosystem to encourage and inspire innovative uses of RPA, machine learning (ML), and artificial intelligence (AI).

Education

• University of Maryland Global Campus

  MSc

  2001 — 2004

• The George Washington University

  Graduate Certificate

  1994 — 1996

• Mississippi State University - Meridian

  MBA

  1991 — 1993

Skills

• Change Management
• Six Sigma
• Risk Management
• Integration
• Project Portfolio Management
• Process Engineering
• Business Analysis
• Lean Manufacturing
• Business Process Management
• Business Process
• Business Process Re-Engineering
• Business Process Mapping
• Business Strategy
• Finra
• Governance
• Business Process Improvement
• Cross-Functional Team Leadership
• Business Process Design
• Strategy
• Program Management
• Management
• Process Improvement
• Process Excellence
• Black Belt
• Operations Management
• Series 6
• Pmo
• Operational Excellence
• Business Transformation
• Leadership
• Outsourcing
• Stakeholder Management
• Start-Ups
• Offshoring
• Supply Management
• Project Management
• Vendor Management