Brent Durham

About Brent Durham

Versatile and accomplished executive-level professional with a track record of success and extensive experience in operations management, customer service, business growth, and in leading all facets of marketing to ensure attainment of the most challenging organizational objectives by optimizing customer outreach, brand awareness, and conversion rate.Proven success in directing, coordinating, and overseeing operational activities in an organization, ensuring development and implementation of efficient operations and effective systems to meet current and future needs of the company. Immense exposure to revitalizing operational performance with focus on continual process improvement and value-added solutions as well as demonstrated expertise in implementing operations/business development plans. Expert in identifying, planning, developing, and implementing creative marketing initiatives supporting future vision/needs of business. Adept at planning, setting and managing marketing budgets. Instrumental in implementing robust marketing strategies, plans, and roadmaps increasing overall customer satisfaction and retention rate. Articulate and refined communicator; proficient in forging and nurturing professional relationships with stakeholders at all levels.Most recent career accomplishment: Started and built iFrog Marketing Solutions from the ground up and turned into a competitive marketing agency within the Automotive Industry.Specialties: Business Operations Management, Digital Marketing Operations, Financial Planning & Analysis, Advertising and Marketing Strategies, Revenue and Profit Optimization, Vendor Management, Cost Control and Reduction, Strategic Planning and Execution, Resource Management, Customer Satisfaction and Retention, Problem and Issue Resolution, Continuous Improvement, Digital Transformation, Relationship Management, Cross-functional Collaboration, SEO, SEM, Internet Reputation Management, Website Design Management, Sales Lead Processes, Content and Ad Copy Creation, Graphic Design, Internet Sales, Critical Thinking, Google Analytics, Strategic Thinking, Strategy Creation and Destination Creation.

Experience

1. Chief Information Officer

   Preston Automotive Group

   Nov 2025 — Present · Easton, MD, US

   As CIO for Preston Automotive Group, I oversee the technology, data, and operational systems that support all rooftops and business units across the organization. My role focuses on modernizing our tech infrastructure, improving system performance, aligning data across platforms, and helping teams work smarter with clearer processes and better tools.

Education

• Northwood University

  Automotive Marketing/ Business Management, Automotive

  2004 — 2008

• Colonel Richardson High School

  HSD, General

  2000 — 2004

• Old Dominion University

  MBA, Global Marketing

  2011 — 2013

Skills

• Sales Operations
• Customer Retention
• Customer Service
• Customer Satisfaction
• New Business Development
• Microsoft Word
• Business Planning
• Ppc
• Meditation
• Strategic Planning
• E-Commerce
• Online Advertising
• Online Marketing
• Automotive
• Email Marketing
• Web Design
• SEO
• Microsoft Office
• Sales
• Mind Mapping
• Account Management
• Composition
• Marketing
• Online Reputation Management
• Lead Generation
• Management
• Team Building
• Marketing Strategy
• Social Media Marketing
• Microsoft Excel
• Powerpoint
• Sem
• Inventory Management
• Social Media
• Witchcraft
• Leadership
• Sales Management
• Digital Marketing
• Brand Development
• Google Analytics