Brent D.

FAA Certified Airman - Dispatcher

Role
Customer Service Agent at Southwest Airlines
Location
Amarillo, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Brent D.

New and Improved! Now with an FAA Airman Certification in Airline Dispatch, Southwest Airlines benefits from strong communication and problem-solving skills in delivering exceptional customer service. Team collaboration and adaptability ensure seamless operations in a dynamic environment. With a Master’s in Personal Financial Planning from Texas Tech University and a Dispatch license from IFOD, I bring a unique perspective to customer interactions. Passion for aviation and continuous improvement drives contributions to team excellence, creating a positive impact for customers and colleagues alike.

Experience

  1. Customer Service Agent

    Southwest Airlines

    Apr 2024 — Present · Amarillo, TX, US

Education

  • West Texas A&M University

    Bachelor of Science - BS, Political Science and Government

  • Texas Tech University

    Master of Science - MS, Personal Financial Planning

Skills

  • Communication
  • Investments
  • Active Learning
  • Certified Financial Planner
  • Technology
  • Charitable Remainder Trusts
  • Wealth Management
  • Intellectually Curious
  • Microsoft Office
  • Critical Thinking
  • Retirement Planning
  • Financial Planning
  • Committed to Professionalism
  • Charitable Giving
  • Charitable Trusts
  • Personal Financial Planning
  • Portfolio Management

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Brent D. — Customer Service Agent at Southwest Airlines in Amarillo, TX, US | Unifers