Brent Morgan

Technology Strategist @Lumen Technologies

Atlanta, GA, US
EMAILS
b••••••••@lumen.com
MOBILE NUMBERS
+17•••••••97

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WORK HISTORY

Feb 2023 — Present

Technology Strategist @Lumen Technologies

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Atlanta, GA, US

Lumen is a multinational technology company that enables companies to capitalize on emerging applications and power the 4th Industrial Revolution (4IR). This revolution is redefining how we live and work, creating an unprecedented need for an advanced application delivery architecture—designed specifically to handle the complex and data-intensive workloads of next-gen technology and businesses. We integrate network assets, cloud connectivity, security solutions and voice and collaboration tools into one platform that enables businesses to leverage their data and adopt next-generation technologies. Lumen brings together the talent, experience, infrastructure and capabilities of CenturyLink, Level 3 and 25+ other technology companies to create a new kind of company—one designed specifically to address the dynamic data and application needs of the 4th Industrial Revolution.

SKILLS

Operations ManagementSales OperationsContact CentersEngineeringNetworkingCall Center DevelopmentManagementOutsourcingSales ProcessStrategyUnified CommunicationsEnterprise SoftwareVoipCall CentersIpTechnical DesignLeadershipSolutions EngineeringTelecommunicationsIntegrationSales

ABOUT BRENT MORGAN

Brent MorganTechnology Strategist - SLEDTerritory - GA, FL, NC, SC, AR LA, TN, AL 67••••••14 b••••••••@lumen.com\"Our roots are not \'what we were\' but rather the encounters, exchanges and crossings that have transformed what we were into what we are.\" Massimo MontanariThanks for viewing my profile. I have a robust network of amazing people.Whether you\'re exploring technology options, or looking to network with likeminded industry professionals, I\'d be happy to set up a time for a short introductory conversation. Just let me know!If you would like to connect, please send me an invitation which I will gladly accept.A little about Me:Starting in 1996, I have held positions ranging from Field Technician, Technical Support, Engineering, Sales Engineering, Practice lead, and Sales Management. In these roles, I focused on business applications and services relating to Contact Centers, Unified Communications, Networking and Carrier services. I have worked for several leading companies including Genesys, Siemens Enterprise Communications (now Atos), Quest (now Century Link), Arrow System Integration (now Converge One) and Interactive Intelligence (now Genesys).Through my various roles I’ve developed the skills to be a uniquely qualified sales professional with twenty years of experience in technology consulting, business analysis, solution design, and process implementation. I work with my clients to analyze business problems, understand the unique needs from different perspectives, and deliver tailored solutions.I am versed in designing and implementing the following technologies: Omni-Channel Contact Center, Telephony Architecture and Cloud Communications, Unified Communications, Speech IVR, Contact Center Reporting and Analytics, Outbound Dialing, Workforce Management, Unified Messaging, CRM Integration, Carrier services, Security and WAN/LAN/Wireless.

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