Brent Scopel
- Role
- Home Mortgage Customer Service Manager at Citizens
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
Experience
Home Mortgage Customer Service Manager
Oct 2018 — Present
Skills
- Banking
- Risk Management
- Process Improvement
- Call Centers
- Financial Services
- Vendor Management
- Customer Retention
- Loss Mitigation
- Business Process
- Customer Service
- Loan Servicing
- Workforce Management
- Contact Centers
- Loans
- Customer Experience
- Consumer Lending
- Coaching
- Customer Satisfaction
- Cross-Functional Team Leadership
- Residential Mortgages
- Quality Assurance
- Operations Management
- Credit
- Mortgage Banking
- Business Process Improvement
- Mortgage Servicing
- Management
- Call Center
- Relationship Management
- Mortgage Lending
- Sales
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