Brent Rayfield
Customer Success Manager at Turquoise Health | Building Strong Customer Relationships | Strategic Partnerships
- Role
- Customer Success Manager at Turquoise
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Brent Rayfield
As a Senior Customer Success Manager, I’m all about making sure clients are happy and building long-lasting relationships that help drive business growth. I’ve managed a portfolio of some of the largest healthcare providers in the country, and I’m focused on creating strategies that boost recurring revenue while making onboarding and training as smooth as possible. Before my customer success roles, I spent 10 years running my own successful event/media business, which gave me a creative edge when it comes to customer success. That mix of corporate know-how and entrepreneurial experience lets me come up with innovative solutions that get real results, like consistently bringing in new revenue and building strong client pipelines.
Experience
Customer Success Manager
Jan 2025 — Present · Atlanta, GA, US
As a Customer Success Manager at Turquoise Health, I manage a portfolio of ~35 client accounts representing $4M in annual contract value. My role sits at the intersection of client engagement, strategic account planning, and operational excellence, supporting major healthcare provider customers and healthcare sectors as they navigate our SaaS platform.Working cross-functionally with internal Product, Engineering, and Sales teams, I serve as a trusted partner to our clients, ensuring smooth onboarding, high adoption rates, and strong retention. I proactively identify risks, advocate for client needs, and support renewals and expansion efforts with strategic insight and data-backed recommendations.Key contributions include:Leading end-to-end post-sales customer lifecycle across onboarding, training, and renewals.Creating and executing account strategies to maximize customer value and engagement.Representing the voice of the customer to influence internal product development.Owning customer relationships and providing consistent, high-impact communication and support.Participating in key strategic initiatives and presenting findings to leadership to improve overall customer success operations.
Education
University of North Carolina at Charlotte
General Education
2011 — 2012
Appalachian State University
Bachelor of Science - BS, Recreation and Leisure Studies - Commercial Recreation
2013 — 2015
Skills
- Management
- Team Building
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Public Speaking
- Event Planning
- Risk Assessment
- Microsoft Word
- Team Leadership
- Leadership
- Self Management
- Research
- Sports
- Social Networking
- Training
- Teamwork
- Technology
- Community Outreach
- Customer Service
- Committment
- Social Media
- Event Management
- Friendly Personality
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