Brent Paulsen

About Brent Paulsen

As a Senior Customer Success Manager with 10+ years of experience, I specialize in driving retention, expansion, and executive alignment across enterprise SaaS accounts. My background spans multiple verticals—including multifamily housing, healthcare, fintech, and digital marketing—with expertise in client onboarding, platform adoption, and cross-functional collaboration.I\'m especially skilled in translating technical complexity into actionable insights through executive business reviews, leading retention-focused initiatives, and building trust with stakeholders at every level. I’ve managed portfolios exceeding $5M in annual contract value and helped clients achieve measurable outcomes in operations, finance, and marketing.Whether advising on product integrations, navigating API issues, or strengthening adoption strategies, I bring curiosity, urgency, and a client-first mindset to every interaction.

Experience

1. Principal Customer Success Manager

   HubSpot

   Aug 2025 — Present · UT, US

   As part of HubSpot’s Strategic Accounts team, I manage a portfolio of 30–40 enterprise-level, high-value customers, focusing on retention, growth, and measurable business outcomes. I partner with VP+ and C-suite stakeholders to align HubSpot’s solutions with their business goals, drive platform adoption, and uncover expansion opportunities.Key responsibilities:Lead strategic account planning, risk management, and success plan execution across $5–6M+ ARR portfolio.Build deep, multithreaded relationships across large organizations to enable platform adoption, remove barriers, and maximize ROI.Deliver executive-level consultations, business reviews, and adoption roadmaps aligned to client priorities and HubSpot’s product strategy.Partner cross-functionally with Sales, Marketing, Product, and Leadership to coordinate customer initiatives and growth strategies.Contribute to team and program development, driving scalable processes for the enterprise segment.

Education

• Brigham Young University

  Bachelor of Arts (B.A.), Portuguese Language and Literature

  2007 — 2013

Skills

• Crm
• Sales Operations
• Customer Retention
• Customer Service
• Marketing
• Microsoft Excel
• Powerpoint
• Contract Negotiation
• Customer Satisfaction
• Management
• Account Management
• Lead Generation
• Saas
• Sales Process
• Salesforce.com
• Consulting
• Negotiation
• Sales Management
• Digital Marketing
• Leadership
• Display Advertising
• Time Management
• Microsoft Word