Brent Lyman
Director of Artificial Intelligence - Chief Ai Office @TELUS
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WORK HISTORY
Director of Artificial Intelligence - Chief Ai Office @TELUS
Calgary, AB, CA
Lead a high-performing team of 30 AI managers, product, ML and data Engineers, fostering a culture of innovation andaccountability that resulted in the successful delivery of 6 enterprise-grade AI solutions to date. The team is on has delivered $40M in monetization for FY25 for our Telus Consumer portfolio.• Act as a trusted advisor to senior stakeholders, translating complex AI and ML concepts into actionable insights that unlockedimprovements to business processes and influenced decisions impacting $4M in cost savings to date.• Established a scalable AI delivery framework, optimizing project lifecycles and prioritization processes, resulting in a 5%reduction in delivery time.• Spearheaded AI-driven transformation across multiple business units, operationalizing AI models to enhance call center efficiency, optimize pricing strategies, improve upsell & cross selling, leading to improved customer retention. This initiativeled to reduced call center costs and a significant decrease in customer churn.• Partnered with Marketing and Pricing product teams to implement an AI-driven pricing decision support tool, reducing pricinganalysis time by 50% and enabling faster, more competitive market responses• Facilitate organizational change by operationalizing AI insights and managing transformations through effective change management practices and partnering with enablement teams resulting in improved user adoption.
EDUCATION
Cornell University
Master of Business Administration - MBA with Distinction
Queen's University
Master of Business Administration - MBA with Distinction
University of the West Indies, St. Augustine Campus
B.SC, Elctrical & Computer Engineering
ABOUT BRENT LYMAN
As a Director Data Science at ATB Financial, I lead a team of 16 data scientists who deliver AI products at scale, exceeding objectives and generating over $21MM in value to date. I have over 20 years of experience analyzing data, leading projects and have spent the last 5 years plus years focused on enterprise data science, analytics, and AI, and I am passionate about creating data-driven solutions that improve customer experience, operational efficiency, and revenue growth.I have a strong background in data monetization strategy, ML-ops, product management, and agile project management, as well as certifications from MIT, DeepLearning AI, Udacity, Columbia University, and Scrum Alliance. I also have extensive knowledge and familiarity with SQL, MySQL, Power BI, Python, ETL, and Big Query. I am always eager to learn new skills and technologies, and to share my expertise and insights with the AI community and the organization.
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