Brent Kueper
Creatively delivering solutions on the Salesforce platform that enable our colleagues and drives business value.
- Role
- Director, HR Technology at Macy's
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Brent Kueper
High-performing IT Director with over 20 years of experience in aligning business…
Experience
Director, HR Technology
Mar 2016 — Present · Cincinnati Area, US
Product Owner of Salesforce’s Service and Experience Clouds for Macy’s Human Resource Services. Provide support for 800 Service Cloud and 80K Experience Cloud users. Partner with HR Business Partners and Continuous Improvement to enhance and grow the platform to meet the needs of the HR organization.Managed the overall design, development, validation, and deployment of Salesforce\'s Service Cloud, Experience Cloud, and Tableau CRM, providing HR process and engagement support for all all active Macy\'s and Bloomingdale\'s colleagues.Established and facilitated Macy’s release management process; including the prioritization of business value, scope and capacity management, change control, product acceptance, release deployment and production support.Managed Macy’s Salesforce Administration Team and integration partners; responsible for overall technology budget, cost, and vendor management.Established a strategic center of innovation across Macy’s business units based on the Salesforce platform.
Education
Carmel High School
Diploma
1984 — 1987
St. Joseph's College (IN)
Bachelor's Degree, Computer Science
1987 — 1991
Skills
- Enterprise Architecture
- Resource Management
- Finance
- Program Management
- Software Documentation
- Sdlc
- Vendor Management
- Solution Architecture
- Requirements Management
- Systems Analysis
- Business Process Improvement
- Project Management
- Management Consulting
- Consulting
- Business Intelligence
- Requirements Analysis
- Agile Methodologies
- Management
- Integration
- Ms Project
- Project Portfolio Management
- Agile Project Management
- IT Strategy
- Training
- Testing
- IT Service Management
- Change Management
- Quality Assurance
- Process Engineering
- Business Analysis
- Software Project Management
- Project Planning
- Business Process
- Software Development
- Scrum
- Risk Management
- Process Improvement
- Requirements Gathering
- Insurance
- IT Management
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