Brent Kitsu

About Brent Kitsu

Operations Manager with a demonstrated history of achieving results with skills in Front Office, Housekeeping, Revenue, Food & Beverage, Sales, Catering and Hospitality Management. Possesses wide range of experience from budget to luxury properties, along with a Bachelor of Science focused in Hotel Management from University of Nevada-Las Vegas

Experience

1. General Manager

   Appellation

   Jun 2024 — Present

   Developed existing team members to elevate guest focus and achieve approachable luxury service standards.• Project manager for implementation of PMS transition, IT infrastructure upgrade, and refurbishment of two Food and Beverage outlets.• Led Executive Leadership Team with trust and accountability to build a cohesive and successful team.• Led property\'s first budget with new management company to achieve a historic setting revenue producing month for the resort.• Elevated hospitality service throughout resort resulting in an increased number of 5 star reviews across all online platforms and post guest stay surveys.• Achieved highest grossing revenue month for this historic resort in 2025.

Education

• Iolani School

  Diploma

  1986 — 1996

• University of Nevada-Las Vegas

  Bachelor of Science - BS, Hotel, Motel, and Restaurant Management

  1996 — 2000

Skills

• Hospitality Industry
• Hotels
• Rooms Division
• Hospitality Management
• Hotel Management
• Hospitality
• Food & Beverage
• Tourism
• Resorts
• Customer Satisfaction
• Front Office
• Customer Service
• Concierge Services
• Banquets
• Yield Management
• Catering
• Property Management Systems
• Restaurants