Brent H. Loggins
Global BPO Expert I Change Management I Digital CX Transformation Consultant I Innovation SME I Problem Solver I Solution Leader I Content Specialist I CX Retail/eCommerce Innovator
- Role
- Vice President, Managed Growth Services at TTEC
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Brent H. Loggins
Global Customer Experience Management Executive. For over 38 years, I have helped companies across the globe design customer experience initiatives that impact the entire customer lifecycle. These initiatives link together sales, operations, customer care contact centers, digital/mobile technologies and a transformation roadmap to provide a seamless experience for their customers in both B2B and B2C environments. Designed to improve return on investment, these initiatives have driven significant cost savings, improved customer satisfaction scores and retention levels, improved engagement of Gen Y (Millennials) and omni-channel consumers and drive sales and cross/up sales across all customer demographics. As such, I have become a sought-after subject matter expert among the world’s leading brands. Vice President | Global Customer Experience Expert | Call Center Outsourcing Expert | Omni-Channel | Customer Service Delivery | Social Media | Transformation | Global I Multilingual Call Centers I Security and Data Privacy I Smart S••••••••@ttec.comM -(404)
Experience
Vice President, Managed Growth Services
Jan 2023 — Present · Charleston, SC, US
For over 43 years, through our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. We help companies continuously optimize CX and business outcomes to deliver the highest customer satisfaction at the lowest cost of conversation. We have been bringing humanity to our clients’ customer experiences. Our employees across the globe help many of the most innovative brands on the planet acquire, serve, retain, grow and protect their customer relationships.
Education
Siena University
BS
1984 — 1986
Skills
- Account Management
- Business Strategy
- Bpo
- Operations Management
- Strategic Planning
- Business Development
- Team Building
- Sales Management
- Call Center
- Crm
- B2b
- Outsourcing
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