Brent Fatig

About Brent Fatig

I am a creative, analytical, energetic and empathetic professional. I possess a strong motivation to collaborate, create efficiency and problem-solve using technology to help people deliver on vision. I have a strong aptitude for leadership, development, marketing, coaching, media and content creation, sales, healthcare and operations.Strength Finders: Woo, Communication, Adaptability, Strategic, ConnectednessForte Communication Styles: Primary Strength - Patience; Secondary Strength - Non-DominanceMBA Inventory: Primary Language - Spending Quality Time; Secondary Languages - Project Assistance & Words of AffirmationDISC style: I/CD

Experience

1. Associate Director, Fulfillment

   Joint Commission

   Nov 2018 — Present · Oak Brook, IL, US

   eCommerce/Fulfillment•Oversee operation and enhancement of eCommerce platform, iDev, supported by third-party vendor, American Eagle.•Serve as main architect of administration portal, driving system integrations, reporting and fulfillment & distribution activities for both physical and digital products.•Supervise third-party vendor, PBD Worldwide for Fulfillment/Distribution efforts, Customer Service (order processing, collections) and Accounting services.•Oversaw the eCommerce element of successful website redesign project, integrating new customer experience management platform, SiteCore in 2019. Project included a new single sign-on feature (powered by ADFS). Tasks included process flow modeling, QA testing, UX enhancement, data processing and technical architecture.•Collaborated on successful API rollout to a new Learning Management System, SkyPrep in 2020 establishing an integrated, customer-friendly onboarding process into digital learning environment.•Partner with Digital Marketing team to develop roadmap for integrations in order to enhance customer experience, gain customer insights, web accessibility and data privacy (adhering to GDPR and similar international privacy laws).Customer Technical Support•Manage a small team of tier 1 technical support team members, focused on supporting customers of digital products and platforms (SaaS, LMS, eBooks, eNewsletters). •Monitor customer satisfaction and find process improvement efforts, coaching and training opportunities for both the individual employees as well as the team operations.•Analyze and report out on trends, UX enhancements and sales upgrade opportunities, to product developers, business leaders.•Identify gaps in product knowledge to aide in development of onboarding and implementation guides for both in-house personnel as well as customers.•Assist with triaging enterprise customer concerns to advise on better webpage/email messaging to streamline customer outreach.

Education

• Keller Graduate School of Management of DeVry University

  MBA, Project Management Concentration

  2011 — 2014

• Purdue University

  Bachelor of Science, Business Administration and Management, General

  2001 — 2006

Skills

• Salesforce.com
• Applicant Tracking Systems
• Building Relationships
• Interviewing
• Talent Acquisition
• Marketing
• College Recruiting
• Public Speaking
• Team Building
• Management
• Career Development
• Human Resources
• Cold Calling
• Writing
• Recruiting
• Staff Development
• Onboarding
• Temporary Placement
• Employee Relations
• Healthcare
• Account Management
• Resume Writing
• Customer Service
• Microsoft Office
• Sales
• Interviews
• Leadership Development
• Time Management
• Training
• Job Fairs
• Admissions
• Coaching
• Career Counseling
• Leadership
• Internet Recruiting