Brent Collins

About Brent Collins

Results-driven professional with over a decade of cross-functional experience in customer service, operations support, recruiting coordination, and technical issue resolution across the hospitality, finance, tech, and retail sectors. Known for delivering exceptional client and stakeholder service, supporting high-volume operational and administrative processes, and collaborating with cross-functional teams in both in-person and remote environments. Proven ability to manage competing priorities, streamline workflows, and adapt quickly in fast-paced settings. Adept at building strong working relationships, facilitating business communications, and ensuring high standards of performance, accuracy, and customer satisfaction.

Experience

1. Electronic Trading Support Agent

   Goldman Sachs

   Feb 2023 — Present

   Resolving trade failures & proactively working to ensure the trades flow properly while processing urgent requestsManaging Electronic Trading Team inbox while delegating, responding & processing requests to the appropriate team memberEnabling, creating & updating soft and hard tokens requests for external clients Collaborating & providing status updates, system changes & various issues in daily global team meetings to the global leadership team and other officesCompleting priority tasks for the Vice President & assisting with daily data management coverageProcessing Price Tiering Changes, Overrides, Auto VCON requests, and Sales Coverage changes for the internal sales representatives Using internal & third-party trading platforms systems such as (GSOE, Service Now, Bloomberg, TradeWeb, and MarketAxcess) to ensure the electronic trade occurred successfully while peer reviewing others’ workload

Education

• Kirbyville High School

  High School Diaploma

  2005 — 2009

• The University of Texas at Arlington

  Bachelor of Arts (B.A.)

  2009 — 2013