Brent Burns

Director Enterprise Sales, Southeast Region @Eleveo

ZOOM is a market leader in workforce optimization software. The company has received world-class customer satisfaction honors and an 89%+ net promoter score from analysts, 1700+ customers, and 350+ partners across 90+ countries. ZOOM\'s software helps contact centers improve the customer and agent experience—by capturing, analyzing, and improving the quality of all interactions—while addressing back office compliance and risk. ZOOM’s customers range from sub-100 agent contact centers to some the world’s largest Organizations including; HCA, CHS, State of Tennessee, State of Illinois, DUKE, UNCH, UAB Health and many more. For more information please visit Specialties: Workforce Optimization Software, Workforce Management, Call Recording, Contact Center, Quality Management, Technical Support, Customer Experience, Call, Screen And Video Recording, Performance Analytics, Speech Analytics