Brent Boxley

Executive Account Director Ns & i @Sopra Steria

Lurgan, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2023 — Present

Executive Account Director Ns & i @Sopra Steria

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London, GB

Responsible for leading National Saving & Investments (NS & I) Customer Operations which comprises over FTE across 5 sites in the UK and India. It’s all about helping NS & I on its journey to become the most trusted savings provider in the UK.

EDUCATION

2017 — 2019

Ulster University

1st Class BSc Hons Contact Management, Business Administration, Management and Operations

1993 — 1994

University of Gloucestershire

BTEC First Diploma, Business & Finance, Business Administration and Management, General

SKILLS

Staff EngagementCustomer Experience ManagementPerformance ManagementFinancial ServicesCrmStrategic PlanningPeople SkillsCall CentersBusiness DevelopmentBusiness StrategyChange ManagementStakeholder ManagementOperations ManagementTeam LeadershipInsuranceLeadershipCustomer EngagementBusiness Process ImprovementCustomer ExperienceRecruitingDirect SalesPeople ManagementMarketingTeam BuildingManagementProcess ImprovementOrganizational EffectivenessLeaBusiness AnalysisStrategyWealth Management ServicesNegotiationCustomer SupportCoachingBusiness TransformationSalesCustomer RetentionCustomer ServiceTrainingCustomer Satisfaction

ABOUT BRENT BOXLEY

At Sopra Steria, leading the operations of NS & I, my focus is on steering a large team towards the vision of establishing NS & I as the UK\'s most trusted savings provider. The role leverages my competencies in customer relationship management (CRM) and people management, honed through hands-on experience in operational leadership and strategic transformation initiatives.With the implementation of innovative technology solutions and process enhancements at PremFina, Barclays and Close Brothers I\'ve been instrumental in redefining the customer and employee experience. Our organisation is propelled by a commitment to operational excellence, and my role is pivotal in nurturing professional relationships that bolster our reputation as a change facilitator and trusted industry leader.

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Brent Boxley — Executive Account Director Ns & i at Sopra Steria in Lurgan, GB | Unifers