Thomas A. Brennan
Licensed Community Assoiciation Manager / Life Coach / Project Manager / Author / Verho Communications / Winning With Confidence / Public Speaking, Simplified / Professional Speaker / Reverand
- Role
- Toastmasters at Toastmasters International
- Location
- Sarasota, FL, US
- LinkedIn followers
- 500 followers
About Thomas A. Brennan
Author / Comedian / Radio Host and Life Coach with extensive experience in the hospitality industry with expertise in award winning call center management and operations, training, project management and public speaking:* Award Winning, Professional Speaker* Radio Host: Public Speaking, Simplifed with Tom Brennan* Author, multiple books on effective communication* Sought after stand up comic * Certified Life Coach* Project Management Institute Certified Project Management Professional * ITIL V.3 Certified* HDI Certified Help Desk Manager* Expert Rating Certfied Business Writer* Expert Rating Certified Creative Writer* HDI Certified Customer Service Representative* Certified Trainer* Member and Vice President of Public Relations Town Center Talkers Toastmaster Club * Sponsor, Mentor and Member Rio- Marriott Toastmasters Club (2012 - current)* Past Toastmaster Club President,Vice President - Education, Vice President of Membership * Toastmasters Recognition:Competent Leader Competent Toastmaster, Advanced Toastmaster Bronze, Silver and Gold * Won over 80 Club / Area / District / Division Toastmaster speech contests all over the U.S.* Call Center First Call Resolution Champion Award* Member of the Fountain Hills Community Board of Directors (20••••14, 2016)* President of the Fountain Hills Home Owners Association (2015-present)
Experience
Toastmasters
Jan 2004 — Present · Sarasota, FL, US
Toastmasters Member, Current Vice President of Education, Town Center Talkers Former club President, Vice President of Education, Vice President of Membership Marriott HQ Toastmasters. Mentor and Club Sponsor, Rio ToastmastersEarned ACG and AL; multiple contest winner Club / Area / Division / District
Skills
- Process Improvement
- Management
- Team Building
- First Call
- Service Delivery
- Business Analysis
- Mentoring
- Community Involvement
- Presentation Preparation
- Time Management
- Hospitality Management
- Sales
- Problem Solving
- Customer Retention
- Operations Management
- Customer Service
- Program Management
- Hospitality
- Speech Writing
- Quality Management
- Performance Improvement
- Coaching
- Strategic Analysis
- Leadership
- Call Centers
- Team Management
- Community Outreach
- Impromptu Speaking
- Training
- Customer Satisfaction
- Training Delivery
- Vendor Management
- Employee Relations
- Strategic Planning
- Business Process Improvement
- Project Planning
- Leadership Development
- Strategic Thinking
- Project Management
- Analysis
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