Brennan Russell
Sr Director Participant Servicing & Strategic Support Services @Transamerica
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WORK HISTORY
Sr Director Participant Servicing & Strategic Support Services @Transamerica
Lead end-to-end participant servicing operations and enterprise-level strategic support functions within a complex retirement plan ecosystem serving over 3.8 million participants. Oversee call center and back-office operations that deliver critical customer experiences, while driving efficiency, service quality, and scalable growth. In parallel, direct centralized support teams spanning AI enablement, reporting and analytics, process automation and improvement, training and instructional design, quality assurance, and workforce management—serving as the operational support function across all retirement business functions.
EDUCATION
Coe College
Business, Finance and Management
SKILLS
ABOUT BRENNAN RUSSELL
Strategic operations executive with 15+ years of experience leading complex transformation across the retirement services industry. Proven track record of modernizing large-scale operations, delivering multi-million dollar efficiency gains, and building high-performing, resilient teams.Currently lead participant servicing and enterprise support services—including AI enablement, reporting and analytics, workforce planning, training, instructional design, quality assurance, and process automation—across a retirement business serving over 3.8 million customers.Recognized for navigating high-stakes change initiatives, optimizing global service delivery models, and aligning people, process, and technology to drive measurable business outcomes. Passionate about creating scalable service ecosystems, accelerating innovation, and developing future-ready teams that thrive in transformation.
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