Brennan Doyle

Client Success @ ButterflyMX | 10M+ ARR | MPP | 25k+ on TikTok | Former NCAA D1 Athlete

Role
Client Success Manager at ButterflyMX
Location
San Diego, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Brennan Doyle

Client Success professional and policy communicator with a passion for tech, innovation, and urban design. I\'m a two-time graduate of UC Irvine—with a Master\'s in Public Policy—and a former Division 1 track athlete.I began my career in public service, working as a Legislative Aide for Congressman (Now CA Senator) Adam Schiff and completed several policy-focused internships, including at ABC News in Washington D.C. and in the California State Assembly. During graduate school, I conducted peer-reviewed research on platform governance, government relations, and technology policy—work that continues to inform how I think about systems and scale.After grad school, I helped launch Mintplex Labs as their founding Customer Success Manager, building out the B2B strategy in a fast-moving Web3 environment. I then joined Clipboard Health as a policy-oriented CSM in Trust and Safety, where I led investigations and implemented policy changes that reduced major healthcare platform incidents by 22%. That led to a contract role at Duco Experts, a tech policy consulting firm in San Francisco, where I supported time-sensitive initiatives for major Big Tech clients.Currently, I’m a Client Success Manager at ButterflyMX, leading the West Coast portfolio and helping scale a high-performing team in the smart access space.Outside of work, I’ve built a growing TikTok platform focused on transit policy and urbanism—@booleanbren—where I break down infrastructure, city design, and policy issues for an audience of and counting. I am on substack as well at https://booleanbren.substack.com/:)

Experience

  1. Client Success Manager

    ButterflyMX

    May 2024 — Present · New York, NY, US

    Manage a $5M+ book of business, maintaining a 97% YoY renewal rates-Partner with Product and Engineering to translate customer feedback and usage data into product enhancements, driving faster adoption, stronger onboarding performance, and AI feature enablement.

Education

  • University of California, Irvine - School of Social Ecology

    Master in Public Policy (MPP)

  • UC Irvine

    Bachelor of Arts - BA

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Brennan Doyle — Client Success Manager at ButterflyMX in San Diego, CA, US | Unifers