Brenna Calles

About Brenna Calles

Accomplished Training & Development professional with over 10 years of extensive…

Experience

1. District Manager

   Prime Group Holdings, LLC

   Sep 2024 — Present · New York, NY, US

   Vertically-integrated private equity real estate firm focused on self storage and other alternative real estate asset classes with 300+ holdings internationally.• Act as the business owner for a regional portfolio of stores, driving growth, profitability, and operational excellence across all locations.• Develop and execute strategic plans to achieve sales goals, optimize NOI, and enhance business performance within assigned district.• Lead, inspire, and develop a high-performing team, fostering a positive work culture while ensuring alignment with company values and vision.• Direct all aspects of operational performance, including sales, cost management, and employee safety, to meet company objectives and KPIs.• Identify and implement process improvements to streamline operations, increase efficiency, and boost overall profitability.• Monitor and evaluate sales performance, providing coaching and support to general managers to enhance customer experience and sales results.• Manage all aspects of employee relations, including recruitment, training, development, performance evaluations, and disciplinary actions to maintain a motivated and effective team.• Enforce company policies, procedures, and ethical standards, ensuring compliance across all locations in the district.• Act as the primary point of contact for escalations, resolving issues in a timely manner to ensure customer satisfaction and operational continuity.• Drive a continuous improvement culture through regular analysis of business metrics, identifying opportunities to enhance operational effectiveness and increase revenue.

Education

• Ohio University

  BFA in Film from Honors Tutorial College

Skills

• Recruiting
• Outlook
• Forecasting
• Leadership Development
• Advertising
• Sales Operations
• Microsoft Office
• Sales
• Selling Skills
• Customer Service
• Online Advertising
• Retail
• Small Business
• Public Speaking
• Coaching
• SEO
• Selling
• Strategic Planning
• Business Development
• Management
• Team Building
• Powerpoint
• Microsoft Excel
• Customer Satisfaction
• Training
• New Business Development
• Budgets
• Finance
• Sales Process
• Microsoft Word
• Team Leadership
• Network Marketing
• Direct Sales
• Personal Development
• Time Management
• Marketing
• Cross-Functional Team Leadership
• Fundraising
• Marketing Strategy
• Real Estate