Brendon Toma

Product Manger @Inmoment

Chapel Hill, NC, US

Lead product strategy for three CX applications, specifically transforming our Case Management application from concept to a highly sought-after solution. This initiative, driven by design thinking and close collaboration with cross-functional teams, has resulted in a 30% increase in our client base, attracting industry giants such as McDonald’s, Nissan, Stellantis, and GM • Spearhead project management in feature development for innovative customer experience software and a cutting-edge mobile application, ensuring a seamless user experience. This approach has led to a 15% increase in user engagement. • Foster strong relationships by leading weekly application meetings, facilitating collaboration between Design, Product Ownership, and Engineering teams, and regularly presenting feature updates to leadership stakeholders • Conduct post-sprint QA testing for customer experience software, particularly Case Management, ensuring high-quality releases. This attention to detail has led to a 20% decrease in bugs logged, significantly improving product quality and customer satisfaction • Partner with Sales and Customer Success teams, leveraging our Case Management application to streamline the client feedback process. This initiative played a key role in securing multiple new client contracts, some exceeding aligning with the company\'s mission to drive customer-centric innovation

The University of North Carolina at Chapel Hill

Bachelor of Arts - BA

University of Notre Dame - Mendoza College of Business

Master's of Management