Brendon Matsikinya
IT Support Specialist (Information Technology Specialist Ii) @Virginia Department of Social Services
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WORK HISTORY
IT Support Specialist (Information Technology Specialist Ii) @Virginia Department of Social Services
Glen Allen, VA, US
Provide Tier 1 & Tier 2 technical support to internal staff and contract users, resolving incidents related to desktops, laptops, mobile devices, printers, and software applications- Apply ITIL Service Operations best practices, including Incident Management, Request Fulfillment, Change Control, and Service Level Management, to ensure timely and effective service delivery- Support user account and access management, including onboarding, offboarding, and permission updates across enterprise systems- Assist with IT asset and configuration management, tracking inventory, lifecycle status, and deployment of desktops, mobile devices, copiers, and printers- Collaborate with the Virginia Information Technologies Agency (VITA) and external service providers to support system deployments and resolve escalated technical issues- Monitor and analyze trends within the agency’s ticketing system to generate reports and support Continual Service Improvement initiatives- Interface with internal technical teams, leadership, and service providers to address operational issues and maintain service reliability- Deliver customer-focused support to a large and diverse user base, ensuring clear communication and high satisfaction.
EDUCATION
William & Mary
Master of Science - MS, Business Analytics
University of Zimbabwe
Bachelors of Science - BSc, Computer Science
ABOUT BRENDON MATSIKINYA
Hi, I’m Brendon. I’m passionate about using to solve real world problems. Over the past 6+ years, I’ve worked across, and I’m now serving as an (). I focus on turning complex technical challenges into clear, efficient, and reliable solutions that help staff and communities thrive.In my current role, I provide 1 & 2, manage user accounts and access, oversee IT assets, and apply ITIL best practices to ensure smooth operations. I collaborate with internal teams, VITA, and external service providers to resolve issues quickly and maintain service reliability. I enjoy, for everyone.Outside of work, I’m a proud. My faith keeps me grounded and reminds me that values like, are as important as technical skills. These values guide how I show up both personally and professionally.If you’re passionate about, let’s connect, I would really love to learn from your journey too.
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